Refund policy

Custom printed products 

All MD Print Shop products are personalised and made to order. Because of this, cancellation rights can be different once production has started. Your statutory rights are not affected. 

This policy explains our proof-approval process and what to do if there is a problem with your order. 

Digital proof approval 

Before production, we email you a digital proof and the full specification of your order to check. Please review the wording, layout, quantities and other details carefully before approving the proof. 

Once you approve the proof, we manufacture the order to the approved instructions and quality-check it before dispatch. 

If there is a problem with your order 

If your order arrives faulty, damaged, misdescribed or different from the approved proof, please contact us as soon as possible. To help us investigate quickly, include your order number, a description of the issue and photographs where relevant. 

We ask customers to raise concerns promptly, ideally within 30 days of receipt. This helps us investigate the order while the details are fresh and does not limit your statutory rights. 

Resolving an issue 

We will review the order and the approved proof with you. Depending on the circumstances, an appropriate resolution may include a correction, replacement, reprint or refund. We will discuss the available resolution with you after investigating the issue. 

Contact us 

For questions about an order or this policy, please contact us.

Call us: 0191 289 4755

Email: sales@mdprintshop.co.uk

Your statutory rights are not affected by this policy.