FAQs

Frequently Asked Questions

We hope to answer your questions below. If you do need to contact us, please use the following details or our live chat.

1. NCR Printing

Q: What are NCR pads?

A: NCR pads are carbonless paper forms that create instant copies when you write on the top sheet. NCR stands for “No Carbon Required”. Businesses commonly use NCR pads for invoices, receipts, delivery notes, job sheets, and service reports.

Q: What are NCR pads used for?

A: NCR pads are widely used by businesses that need multiple copies of the same document. They are commonly used for:

Invoices
Receipt books
Delivery notes
Job sheets
Order forms
Service reports etc.

Tradespeople, delivery companies, engineers, and service businesses often rely on NCR pads to provide customers with a copy while keeping one for their records.

Q: What is the difference between duplicate NCR pads and triplicate NCR pads?

A: Duplicate NCR pads contain two sheets per set, while triplicate NCR pads contain three sheets per set.

Duplicate: one copy for the customer and one for the business
Triplicate: customer copy, office copy, and accounts copy

The best option depends on how many copies your business needs.

Q: How many sheets are in an NCR pad?

A: Most NCR pads contain 50 sets per pad.

For example:

Duplicate pads = 100 sheets (50 sets × 2)
Triplicate pads = 150 sheets (50 sets × 3)
Quadruplicate pads = 200 sheets (50 sets × 4)

Q: What sizes are NCR pads available in?

A: The most popular NCR pad sizes are:

A4 – detailed forms and reports
A5 – the most common size for tradespeople
DL - popular with restaurant and cafes for taking menus orders
A6 – compact receipt pads

Custom sizes are available depending on your printing requirements. We also print A3 size on request

Q: What size NCR pad should I use?

A: This really depends on how you will be using the NCR pads in your business. The most popular sizes are A4 (210x297mm) and A5 (148x210mm). If you have a lot of information and fields on your form design, we would recommend A4 as this is the largest standard size we produce.

Q: Can NCR pads be numbered?

A: Yes, we can add sequential numbering to your NCR pads. We charge a standard fee of £15.00 to sequentially number your order. We can start the numbering at a start number of your choice and can position the numbering wherever you like on your form. When you order, let us know where you need the numbering to be positioned. Numbering will be in one position as standard. If you need numbering in more than one position - please let us know and we can provide a custom quotation.

Q: Can NCR pads be customised with my business logo?

A: Yes. Custom NCR pads can include:

Company logo
Business contact details
Sequential numbering
Custom layouts for invoices or job sheets
Terms and conditions

This helps create professional paperwork for your business.

Q: Are printed NCR forms good for Invoice Pads?

A: Yes, NCR forms are perfect for custom printed Invoice pads. We can print your personalised Invoice pads with your details and company logo etc. Custom printed invoice pads are perfect as Duplicate (2 Part NCR) and Triplicate (3 Part NCR) etc. We customised your order to make sure it works for your business practices.

Q: Are NCR pads still used by businesses?

A: Yes. NCR pads remain widely used because they allow businesses to create instant copies without printers, computers, or internet access. Many tradespeople and service companies still rely on NCR pads for on-site paperwork.

Q: Do plumbers use NCR invoice books?

A: Yes. We print lots of NCR pads for Plumbers and all the trades. Our custom NCR pads are handy to use and create instant copies of paperwork for clients and copies for filing.

2. Design

Q: Can I send my pre-designed file for printing?

A: Yes you can. Please click here for more information on supplying your own design file for printing. On each of our product pages there is an option to upload your own design. Select the design file you would like us to use and we will receive this as soon as you place your order. We always email you a digital proof to check over and approve before printing your order.

Q: What file types do you accept?

A: We prefer to work from PDF files. We may also be able to accept JPEG, PNG, Word and Excel files.

Q: Do I save my files in CMYK or RGB format?

A: Please make sure to save your files to CMYK format. We print full colour in CMYK format. Files saved in RGB format will be converted to CMYK.

Q: What resolution should I save my design file?

A: Please save your design file to a minimum of 300dpi (dots per inch)

Q: Do I need to add crop marks to my design?

A: Yes please! It is good practice to add cutting (crop) marks to your design.

Q: What is bleed?

A: If your design runs right to the edge of the paper/card, you will need to add 3mm extra onto your design on all sides for printing purposes. This is called bleed. This additional bleed on the artwork will be cut off when we guillotine your order.

Q: Do I get to see a proof before you print my order?

A: We always email you a digital proof to check and approve before printing your order. Checking proofs is a vital part of the print process. When checking over your proofs, please download the file on to your desktop and check to make sure you are happy to receive this in the final product.

We advise to double check the below:

Colour – make sure that your colours are consistent throughout and there haven’t been any changes. Setting your artwork up in CMYK should prevent this from happening.
Spelling and grammar.
Orientation.
Missing text.
Any boxes/lines that shouldn’t be there.
Page numbers and running order.
Please take note of any warnings that are given and only approve when you are happy to proceed to production.

Q: Do you offer a design service?

A: Yes, we offer a professional graphic design service. Please click here for more information regarding our design service. On each of our product pages there is an option to select our design service. We always email you a digital proof to check over and approve before printing your order.

3. Delivery

Q: What is the cost for delivery?

A: We offer FREE Delivery (UK mainland) with every order. Please click here for more information.

Q: How long does delivery take?

A: From receipt of your order, our turnaround time is approximately 5/7 working days. We always keep you fully informed as to the progress of your order. Please let us know if you have any urgency or specific time restraints on your order and we will see if we can help you.

Q: Which courier service do you use?

A: We use a selection of courier service partners including DPD, FEDEX, APC and Royal Mail. Once your order is ready for dispatch, we will confirm which courier will be delivering your order.

Q: Can I change a delivery address after order has been placed?

A: Yes, we can change a delivery address up until the order is dispatched. If you need us to make this change please email us your order number and updated delivery address to sales@mdprintshop.co.uk

Q: Do you deliver overseas?

A: Currently we only deliver to UK addresses. Please contact us for a bespoke quotation for delivery abroad.

4. General

Q: Where is MD Print Shop based?

A: MD Print Shop is a UK-based print and design company located in Whitley Bay, Tyne & Wear, UK - supplying custom printing to businesses across the UK.

Q: Why choose MD Print Shop?

A: Businesses choose MD Print Shop because of:

Custom printed products made in the UK
Free UK delivery - No minimum order
Professional artwork checking
High-quality print materials
Friendly and attentive UK-based customer support
Trusted service used by thousands of businesses

5. Payment

Q: What payment methods do you accept?

A: We accept payment via Visa, Mastercard, Paypal, Maestro, American Express, Discover, Diners Club, UnionPay, ShopPay, ApplePay, GooglePay, Bacs Transfer and Business Cheque.

Q: When do I pay for my order?

A: We require payment with order. You can pay for your order when you order online via our secure SSL website. If you have accepted a bespoke quotation, we will email you our draft invoice. Once you have arranged payment of our invoice, we can proceed with your order immediately.

Q: Do prices on our website include VAT?

A: Our prices do not include VAT when visible on our product pages. VAT at the prevailing rate will be added during checkout. Some products have exceptions due to VAT exemption or are Zero Rated VAT.

Q: What are your bank details so we can pay via bank transfer?

A: Our bacs transfer details are as follows:
National Westminster Bank
Account number: 86671650
Sort Code: 55 81 19
IBAN: GB13NWBK55811986671650
BIC: NWBKGB2L

Q: Will I get a VAT invoice?

A: We provide a detailed VAT invoice with every order.

6. General Printing

Q: What printing processes do you use?

A: We use lithographic printing presses and high specification digital machinery to produce exceptional customised printing.

Q: Do you personalise all of your products?

A: Yes, all products are fully customised and made to order in the UK using the finest quality print materials.

Q: Do you check my order before dispatch?

A: We pride ourselves on excellent quality control and make sure every order is thoroughly checked and approved before dispatch. You can trust us to deliver professional quality print results.

7. Policies

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