Privacy Policy

Last updated: 12 September 2026 

Who we are 

MD Print Shop operates this online store and is responsible for personal information handled through it. If you have a privacy question or want to exercise a data protection right, contact us at customercare@mdprintshop.co.uk.

Information we collect 

When you browse, contact us or place an order, we may collect information such as: 

  • Your name, email address, telephone number and billing or delivery address 
  • Order details, payment status, delivery information and customer-service messages 
  • Artwork files, product specifications and instructions you provide for a custom order 
  • Technical information such as your IP address, browser, device and interactions with our website 
  • Marketing preferences, review content and other information you choose to submit 

How we use your information 

We use personal information to process and deliver orders, send digital proofs, provide customer support, respond to enquiries, manage payments and deliveries, prevent fraud, maintain website security, meet legal and accounting obligations, and improve our products and service. 

We may send marketing messages where you have given permission or where applicable law allows it. You can unsubscribe from marketing messages at any time by using the unsubscribe option or contacting us. 

Shopify and service providers 

Our store is hosted on Shopify, which provides the online commerce platform, checkout and related store services. Payment providers, couriers, email and messaging providers, review services, analytics providers and other suppliers may process information where necessary to provide their services. 

We may use Google and Meta services for analytics or advertising where enabled. Their use of information is subject to their own privacy policies and any consent or preference controls that apply on our website. 

We only share information with suppliers, professional advisers, authorities or other parties where there is a business, legal or security reason to do so. We do not sell your personal information. 

Cookies and similar technologies 

Our website uses essential cookies and similar technologies to keep the store working, remember basket and session information, process orders and protect the website. Where enabled, analytics and advertising technologies may be used to understand website activity or measure campaigns. 

Cookie names and purposes can change as Shopify, our theme and service providers change. You can manage cookies through your browser settings and any cookie controls presented on the website. 

International processing 

Shopify and some service providers may process personal information in countries outside the UK. Where this happens, we take appropriate steps required by applicable data protection law to protect the information. 

How long we keep information 

We keep personal information only for as long as it is needed for the purposes described in this policy, including fulfilling orders, providing support, handling complaints and meeting legal, tax and accounting requirements. Marketing information is kept in line with your marketing preferences. 

Your rights 

Depending on the circumstances and applicable law, you may have the right to ask us for access to, correction of, deletion of or restriction of your personal information. You may also have the right to object to certain processing, request data portability, or withdraw consent where processing is based on consent. 

To make a request, email customercare@mdprintshop.co.uk. We may need to verify your identity before responding. You also have the right to complain to the UK Information Commissioner's Office if you are unhappy with how your information is handled. 

Security 

We use reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. No online transmission or storage system can be guaranteed to be completely secure. 

Children 

This store is intended for customers who are able to enter into a purchase contract. We do not knowingly collect personal information from children for marketing purposes. 

Changes to this policy 

We may update this policy when our services, suppliers or legal obligations change. The latest version will be posted on this page with its updated date. 

Contact us

For privacy questions, data-rights requests or complaints, email customercare@mdprintshop.co.uk or contact us.